Shop Policies

Last updated on July, 2023

Shipping

Processing time

Since all products are hand-made, from the time an order is placed to the time needed to create and prepare an order (including shipping) varies but usually takes 3-5 days. For details, see individual items.

Large or custom orders (3 or more items) may take an additional one to two days, so please factor this in when placing your order.

Shipping rates are based on current U.S. First-Class mail (2-5 days) for weights up to and including 15 oz (443.6 ml).

Customs and Import Taxes

Buyers are responsible for any customs and import taxes that may apply. Azibo Botanicals is not responsible for delays due to customs.

Payment Options

Accept all major debit and credit cards from customers in every country.

Azibo Botanicals keeps your payment information secure but we never receive your credit card information.

Returns & Exchanges

We will gladly accept returns and exchanges however, please contact us within 7 days of delivery. Items must be shipped back within 10 days of delivery.

Azibo Botanicals does not accept cancellations, but please contact us if you have any problems with your order.

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

• Custom or personalized orders
• Perishable products – All Azibo Botanical products
• Intimate items (for health and hygiene reasons)

Conditions of Return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Customer Reviews

Customers have the right to ask that their personal data be deleted and/or if they change their mind, can modify or delete their review(s). 

Simply contact us by email at [email protected]. Please allow 5-7 days for the changes to take effect.

Frequently Asked Questions

Q: Can I offer suggestions before my order?

A: Yes. Actually, we prefer any information to assist us in making a better product. Since each order is hand-made, the more we know beforehand, the better we can design the best product for you! So please feel free to include notations with your order.